Returns & Exchanges
At Mack Weldon, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn and unwashed items. Our Try-On Guarantee also allows you to keep your first pair of underwear if you don't love it, no questions asked.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase history.
Select Items
Choose the specific items you wish to return or exchange and provide a brief reason for the request to help us improve.
Print Your Label
Download and print the prepaid shipping label provided by the portal and securely package your items.
Ship It Back
Drop off your package at the designated carrier location; your refund or exchange will be processed once the warehouse receives the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing